Unified Inbox
Email, chat, WhatsApp and calls in one shared view.
Services / Business software / Customer Service Software
Customer Service Software
Every customer, one view
When customer conversations are spread across inboxes, phones and spreadsheets, things get missed. We build customer service software that brings every channel into one place, with AI that drafts replies and spots urgent cases.
Available in London, Essex, Chelmsford and across the UK.
01What we do
What we do
Customer History
Orders, past conversations and notes beside every message.
AI Assistance
Replies drafted, cases tagged and priorities suggested.
Service Levels
Response targets tracked, with alerts before anything slips.
02Why it matters
What it changes
- Happier customers
- Nothing falls through the cracks
- No per-agent helpdesk fees
03How it runs
How it runs
- Step 1
Discover
We learn how your team and customers work, and what your current software costs you.
- Step 2
Build
Working software in weeks, connected to your systems, shown to you every week.
- Step 3
Hand Over
Your code on your accounts, documented, with your team trained to run it.
04Price
Fixed price, agreed first
from £20,000
Priced like our Websites & SEO service. Your exact price is fixed after your free assessment, before any work starts.
Prices exclude VAT. About Websites & SEO
Code, documents and accounts in your name, and your team trained to run it.
05Questions
Common questions
Why not use an off-the-shelf helpdesk?
For many teams that works well. We build custom software when per-agent fees are high or the tool does not fit your process.
Can customers track their own cases?
Yes, through a simple customer portal if you want one.
Can it connect to our order system?
Yes, so your team sees live order and delivery information.
06Business software
Related services
Let's build something awesome
Start with a free 30-minute assessment. A friendly, straight answer on what's worth doing, what it would cost and how quickly it could be working for you.