Self-Service Answers
Common questions answered instantly from your own information.
Services / AI agents and automation / Customer Service Automation
Customer Service Automation
Better service, less pressure
We use AI to handle the routine side of customer service, such as order status, returns and common questions, across email, chat, WhatsApp and phone. Customers get answers sooner and your team has time for the conversations that matter.
Available in London, Essex, Chelmsford and across the UK.
01What we do
What we do
Smart Triage
Urgent and complex cases spotted and sent to the right person first.
Drafted Responses
Accurate replies prepared from live order and account data.
Service Reporting
Response times, volumes and common issues tracked automatically.
02Why it matters
What it changes
- A better experience for your customers
- A more enjoyable day for your team
- Handle more enquiries with the same people
03How it runs
How it runs
- Step 1
Map
We map the process as it runs today and agree what success looks like.
- Step 2
Build
A working version in weeks, connected to your systems, with a demo every week.
- Step 3
Hand Over
Tested, documented and handed to your team, with training and optional support.
04Price
Fixed price, agreed first
from £18,000
Priced like our AI Build service. Your exact price is fixed after your free assessment, before any work starts.
Prices exclude VAT. About AI Build
Code, documents and accounts in your name, and your team trained to run it.
05Questions
Common questions
Will customers know they are talking to AI?
We recommend being open about it, and making it easy to reach a person at any point.
Which channels can you cover?
Email, website chat, WhatsApp and phone, all feeding into one place.
Do we need a helpdesk system?
No. We can work with yours, or build a simple one you own.
06AI agents and automation
Related services
Let's build something awesome
Start with a free 30-minute assessment. A friendly, straight answer on what's worth doing, what it would cost and how quickly it could be working for you.